Shipping policy

The Detail Counter ships online orders from Houston, Texas, to addresses in the contiguous United States (the lower 48 states and Washington, D.C.).

Shipping rates

  • Free standard shipping on orders of $99 or more (after discounts, before tax).
  • $8 flat-rate standard shipping on orders under $99.

Processing time

Orders ship within 2 business days (Monday–Friday, excluding holidays). You'll receive a tracking number by email when your order ships. Carrier scans can take a few hours to appear.

Where we ship

  • We ship to the contiguous United States only. We don't currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the United States.
  • We can't ship to P.O. boxes. Please use a street address.
  • We don't offer local pickup.

Restricted chemicals (ground shipping only)

Some detailing chemicals, such as aerosols and certain flammable or corrosive products, are regulated for transport. These items ship by ground service only and are marked on their product pages. Because of carrier rules, they can be returned only if they arrive damaged or incorrect (see Returns & Refunds).

California

Some products are labeled by their manufacturer as not for sale in California because of state air-quality (VOC) rules. These products can't be shipped to California addresses, and checkout will show this before you pay.

Address accuracy

Please check your shipping address before placing your order. If you spot a mistake, contact us right away at support@thedetailcounter.com or 832-843-2951. We can't guarantee changes once an order is packed or shipped.

Damaged, leaking or missing items

If anything arrives damaged, leaking, missing or incorrect, email us within 7 days of delivery with your order number and photos of the product, inner packaging and shipping box. We'll send a replacement or refund it. There's no need to ship leaking products back; dispose of them according to the label. Please keep the packaging until we've resolved the issue.

Delivery estimates

Delivery dates shown by carriers are estimates. Weather and carrier delays are outside our control, but we'll help track down any package that stops moving.