Refund policy
We want returns at The Detail Counter to be simple and fair.
30-day returns
You can return unused, unopened items in their original condition and packaging within 30 days of delivery. There's no restocking fee.
How to start a return
Email support@thedetailcounter.com with your order number and the items you'd like to return. We'll reply within 1 business day with return instructions. Please don't send items back without instructions.
Return shipping
- Changed your mind? You pay return shipping.
- Our mistake, or the item is damaged or defective? We cover it, and in most cases you won't need to send anything back.
Damaged, leaking or incorrect items
Email us within 7 days of delivery with your order number and photos of the product, inner packaging and shipping box. We'll send a replacement or refund it. Don't ship leaking products back; dispose of them according to the label.
Opened chemicals
For safety reasons, opened or used chemicals and other consumables can't be returned unless they're defective, damaged in shipping or we sent the wrong item.
Restricted chemicals
Aerosols and certain flammable or corrosive products are regulated for shipping, so they can be returned only if they arrive damaged or incorrect. These products are marked on their product pages.
Exchanges
The quickest way to exchange an item is to return it under this policy and place a new order for the item you want.
Refunds
Refunds are issued to your original payment method within 2 business days after we receive and inspect your return. Original shipping charges aren't refundable unless the return is due to our error or shipping damage. Your bank may take a few extra days to post the credit.
Contact
Email support@thedetailcounter.com or call 832-843-2951.