We want purchases from The Detail Counter to be straightforward and handled fairly.
30-day return window
Return requests must be made within 30 days of delivery. Please contact us at support@thedetailcounter.com before returning an item. Do not send a return without authorization and return instructions.
General return condition
Unless an item is defective, damaged in transit or we shipped the wrong item, products must be unused, unopened and in their original condition and packaging to be considered for return.
Return shipping
For approved returns that are not due to our error, the customer is responsible for return shipping costs. If we shipped the wrong item, or an item arrives damaged, defective, or leaking, contact us before sending anything back so we can provide instructions.
Opened chemicals and consumable products
For safety and product-integrity reasons, opened or used chemicals and other consumable detailing products generally cannot be returned unless there is a verified defect, shipping damage or fulfillment error.
Damaged, leaking or incorrect orders
Contact us as soon as possible with your order number and photos of the product, inner packaging and shipping carton. Please keep the original packaging while we review the issue.
Refunds
Approved refunds are issued to the original payment method after the returned item or claim has been reviewed. Original shipping charges are generally not refundable unless the return results from our error or a verified shipping problem for which we are responsible. After a refund is issued, your bank or card issuer may require additional time to post the credit to your account.
Contact
Email support@thedetailcounter.com or call 832-843-2951.