The Detail Counter ships online orders from Houston, Texas. We currently serve customers within the contiguous United States.
Free shipping
Eligible orders of $100 or more qualify for free standard shipping within the contiguous United States. Product-specific carrier restrictions may limit the available shipping service for certain items.
Order processing
Orders are prepared and packed as quickly as possible. Processing can vary based on order size, product availability, weekends, holidays and any carrier restrictions that apply to specific products.
Shipping methods and delivery estimates
Available shipping methods and charges are shown at checkout. Delivery dates provided by carriers are estimates and are not guaranteed by The Detail Counter. Weather, carrier delays and other events outside our control can affect delivery.
Chemicals and restricted items
Some automotive detailing chemicals may be subject to transportation or carrier restrictions based on their formulation, package size or applicable shipping rules. When a product has a shipping restriction, available services may be limited accordingly.
Tracking
When tracking is available, it will be provided after the order ships. Carrier scans can take time to appear after a package is handed off.
Address accuracy
Please review your shipping address carefully before placing an order. If you notice an address issue, contact us as soon as possible at support@thedetailcounter.com or 832-843-2951. We cannot guarantee that an address can be changed after an order begins processing or ships.
Damaged or leaking shipments
If your order arrives damaged, leaking, missing items or otherwise incorrect, contact us as soon as possible. Include your order number and photos of the product, inner packaging and shipping carton. Please keep the original packaging until the issue is resolved.